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William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant.

“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.”
Edward Deming

“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
 Edward Deming

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